Program Support Assistant Customer Service & Call Center - West Roxbury, MA at Geebo

Program Support Assistant

3.
8 West Roxbury, MA West Roxbury, MA Full-time Full-time $47,270 - $61,447 a year $47,270 - $61,447 a year 1 day ago 1 day ago 1 day ago Duties The Program Support Assistant independently resolves daily workplace issues and maintains efficient workflow.
The incumbent is responsible for and manages planning, invitations, and resolving issues related to the weekly Cardiology Grand Rounds and other conferences, SPOK On-Call schedules for all of Cardiology, Preceptor schedules for the Fellows in the Outpatient clinics, and managing OPPE/FPPE for all new and renewal reappointments.
This is particularly onerous as it involves the renewal of appointments for over 50 Fellows per year, in addition to recurring appointments for Attendings and NPs.
The incumbent is also the timekeeper for Cardiology staff and acts as a back up for other T&L'S for Cardiology and Medicine.
He/She assists with the Annual Littman Lecture by inviting over 150 Medicine and Surgery specialists and Fellows from Boston and the New England Area, works with the AO and Chief to plan the event, organize meals, and generate final lists of attendees.
The position also monitors compliance throughout the Cardiology Service, and reports compliance to the AO of Cardiology and other duties as assigned.
The incumbent assists operations for human resources and logistical support to the service including budget, fund control points, personnel and human resources issues, supplies, time cards, back-up timekeeper for all of the Medical department, ensuring adequate program support coverage at our various campuses, education reports, customer service, data collection and analysis, and updating and assisting the Chief of Cardiology, and the Directors of the sub-specialties (11 sub-specialties in total) especially with the overall management of their respective clinics and research.
This involves both long- and short-term planning for the clinical administrative functions of the units.
The incumbent ensures all VA and Joint Commission standards are met and appropriately incorporated into Cardiology Service policies and procedures.
Work Schedule:
FT; M-F 8AM-430PM Position Description Title/PD#:
Program Support Assistant/PD523-03671-0 Compressed/Flexible:
Not Authorized Telework:
Authorized Remote Work:
Not Authorized Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required NOTIFICATIONS:
This position is in the Competitive Service.
Veterans' preference does not apply Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action).
The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted).
In some cases, more than one SF-50 may be required to show a higher grade previously held.
This is an NAGE Bargaining Unit position.
Interchange Agreements with Other Merit System:
Employees who occupy medical or medical-related positions and were appointed under 38 U.
S.
C.
4701(1) or (3) formerly 38 U.
S.
C.
4104 (1) and (3) must be serving in a full-time position without time limit and have served continuously for at least one year in this other merit system to be eligible to convert to the Title 5 System.
Some exceptions to this rule may apply if you have previously acquired tenure under a Title 5 appointment.
This position is covered by locality-based comparability pay.
The incumbent may be required to travel to other VA Boston campuses and CBOC's.
Incomplete applications will not be considered.
Requirements Conditions of Employment You must be a U.
S.
citizen to apply for this job Subject to a background/suitability investigation May serve a probationary period Selective Service Registration is required for males born after 12/31/1959 A complete application package; Resume, Transcripts, etc.
Selected applicants will be required to complete an online onboarding process Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/28/2023.
You may qualify based on your experience and/or education scribed below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization.
Examples of specialized experience would typically include, but are not limited to:
Using various management tools and techniques for gathering, analyzing, and reporting data.
Presenting seemingly unrelated information in a cohesive and relevant format.
Initiative in planning and completing assignments.
Understanding composition, grammar, spelling and punctuation.
Arranging all typed materials so that it conforms to formats for publication that may be highly stylized and complex.
Using a variety software programs such as Microsoft Word, Excel, PowerPoint, and Adobe Pro.
Operating office equipment i.
e.
, photocopier, printer, fax machine, multiline telephone, calculator, dictation equipment and multi-function devices.
You will be rated on the following Competencies for this position:
Accountability Administration and Management Analytical Thinking Attention to Detail Computer Skills Information Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
Note:
A full year of work is considered to be 35-40 hours of work per week.
Part-time experience will be credited on the basis of time actually spent in appropriate activities.
Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Preferred
Experience:
Strong written and verbal communication skills, strong organizational and time management skills, good understanding of military culture, excellent typing, strong interpersonal skills, understanding of VA systems, excellent computer skills including Microsoft(Excel, Word, Teams etc.
), data collection Physical Requirements:
The work is generally performed in an outpatient/office setting of the Medical Center.
The environment involves those everyday risks or discomforts, which require normal safety precautions typical of such places as offices and meeting rooms.
Although the employee works in a health care facility where exposure to contagious diseases and carcinogenic materials exist, the tasks required for this position do not put the employee at a serious risk for this type of exposure.
The work area is adequately lighted, heated, and ventilated.
From time to time, travel by government vehicle as indicated by the CSP Coordinator may be required.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.
opm.
gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education Note:
Only education or degrees recognized by the U.
S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here:
http:
//ope.
ed.
gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Additional information A supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies.
This position may be authorized for telework.
Telework eligibility will be discussed during the interview process.
Pursuant to VHA Directive 1193.
01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.
e.
, medical, religious or pregnancy).
VHA HCPs do not include remote workers who only infrequently enter VHA locations.
If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date.
The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies.
To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job.
Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https:
//www.
opm.
gov/.
Receiving Service Credit for Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service.
This credited service can be used in determining the rate at which they earn annual leave.
Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.
WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Applicants will be referred in the order in which they were received.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Documents Accepted:
Cover Letter DD-214/ Statement of Service Disability Letter (VA) Resume SF-50/ Notification of Personnel Action Transcript Documents Required:
Resume Please review the above list(s) to ensure you have included all necessary documents required for your application.
Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).
You will not be contacted for additional information.
Applicants will be deemed ineligible if supporting documentation is not submitted.
Veterans' Preference:
Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply.
Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online.
Applying online will allow you to review and track the status of your application.
How to Apply All applicants are encouraged to apply online.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section.
The complete application package must be submitted by 11:
59 PM (EST) on 11/28/2023 to receive consideration.
To preview the questionnaire click https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12203916.
1.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account.
Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2.
Click Submit My Answers to submit your application package.
NOTE:
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, https:
//my.
usajobs.
gov/Account/Login, select the Application Status link and then select the More Information link for this position.
The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.
You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Agency contact information Milan Neville Phone (774) 257-4954 Email email protected Address VA Boston Healthcare System 940 Belmont Street Brockton, MA 02301 US Next steps After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met.
After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.
Fair and Transparent The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents Documents Accepted:
Cover Letter DD-214/ Statement of Service Disability Letter (VA) Resume SF-50/ Notification of Personnel Action Transcript Documents Required:
Resume Please review the above list(s) to ensure you have included all necessary documents required for your application.
Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).
You will not be contacted for additional information.
Applicants will be deemed ineligible if supporting documentation is not submitted.
Veterans' Preference:
Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply.
Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online.
Applying online will allow you to review and track the status of your application.
Help This job is open to The public U.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
Clarification from the agency ALL US CITIZENS DIRECT HIRE AUTHORITY:
This position is being filled using Direct-Hire Authority (5 CFR 337.
201) for this occupation.
.
Estimated Salary: $20 to $28 per hour based on qualifications.

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